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ISD Scotland better information, better decisions, better health

National Benchmarking Project

Quality Indicators

NHS National Services Scotland ISD Scotland & NHS National Services Scotland

National Benchmarking Project

Latest Publications

Published: 05 September 2017
Adult Mental Health Benchmarking Toolkit
Publication Summary Download pdf file [215kb]
Full Report n/a
Published: 20 June 2017
Child and Adolescent Mental Health Services (CAMHS) Benchmarking Balanced Scorecard
Publication Summary Download pdf file [153kb]
Full Report n/a

The purpose of the National Benchmarking Project is:

  • to help the Service achieve greater productivity and efficiency;
  • and to support the implementation of change and improvement.

We do this by:

  • providing information which compares a range of measures on service activities;
  • and developing flexible tools to support the investigation and impact of re-design to achieve service efficiency and improvement.

Our Approach

We take a Balanced Scorecard approach. The balanced scorecard is a strategic management system that requires managers to focus on the important performance metrics that drive success. It balances different perspectives: patient, internal process, financial, and learning and growth. As well as monitoring current performance, it tries to capture information about how well an organisation is positioned to perform in the future.

We combine a whole system high-level strategic overview with specific service-focused projects aimed at identifying operational opportunities for efficiency and improvement. Taking a whole system view is fundamental to our approach. A whole system framework recognises that the NHS in Scotland is a complex system with many interactions and linkages both within and outwith the Service. Service-specific projects cannot be approached in isolation.

Current Projects

The following National Benchmarking projects are in development:
















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